As HK custom is being very strict lately ,we have to close HK DHL from now on,you can wait till next week to check and SA DHL is still available to ship branded items (declared value no less than 52USD for Europe and 80USD for USA) ,but DHL(only for unbranded items) and Fedex express do not support to ship branded items .Given the current situation of worse covid-19 outbreaks, all the logistics will be delayed ,please wait for your parcels patiently .

Friend note:Before registering ,you better add to the whilt list under your email for more easier receiving message from basetao.The activated email may take 1-3 hours to get to your gmail box and take less time to get to hotmail box.

Note:Belows are the steps to set as a whitelist for gmail. Other mailbox settings can be referenced.

STEP 1: Enter the mailbox and click the mailbox settings button to select settings.

STEP 2: Select Filters and Blocked Addresses => Create a new filter.

STEP 3: Fill in at FROM and click Continue to proceed to the next step.

STEP 4: Check Star it => Never send it to Spam => Always mark it as important Click Cancel to finish.

STEP 5: After the setting is successful, you can resend the mail as shown below.



Why set up a mail whitelist?


Due to the influence of the merchant rules of the major mail systems, the judgment criteria for incoming mail will result in the failure to receive or delay the receipt of the mail, which affects our receipt to a certain extent, so after adding an email address to the white list, Letters from the address will reduce the impact of the rules, ensuring that you will receive emails from that address.